Privacy Policy
Last updated: January 2025
Your privacy is fundamental to how we operate. This policy explains what data we collect, how we use it, and your rights regarding your information.
Our Privacy Principles
Data Minimization
We only collect data necessary to provide our services. No unnecessary tracking or profiling.
No Model Training
We never use your data to train AI models. Your content remains yours, always.
User Control
You control your data. Export, delete, or modify it at any time through your dashboard.
Transparency
Clear documentation of all data practices. No hidden clauses or unexpected uses.
What We Collect
Account Information
When you create an account, we collect your name, email address, company name, and billing information. This data is required to provide service and process payments.
Usage Data
We collect technical data about how you use our services, including API calls, feature usage, and performance metrics. This helps us improve service quality and troubleshoot issues.
Content Data
When you use our products (AllMark, Invisiguard, Zigub), we process the content you submit. This data is processed only to provide the requested service and is never used for model training or shared with third parties.
How We Use Your Data
We use collected data exclusively to:
- Provide and maintain our services
- Process your requests and transactions
- Send service-related communications (outages, updates, security alerts)
- Improve service performance and reliability
- Comply with legal obligations
- Prevent fraud and abuse
We do not sell your data, use it for advertising, or share it with third parties except as required to provide services (e.g., payment processors) or comply with legal requirements.
Data Retention & Deletion
Account data is retained for the duration of your subscription plus 90 days. Content processed through our services is retained according to your configured retention policies (default: 30 days).
You can request immediate deletion of your data at any time. We will permanently delete all data within 30 days of your request, except where retention is required by law.
Your Rights
Under GDPR, CCPA, and other privacy regulations, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
- Object to automated decision-making
To exercise these rights, contact us at [email protected]. We respond to all requests within 30 days.
International Data Transfers
Neeragan operates globally. Data may be transferred to and processed in countries where we or our service providers operate. We ensure all transfers comply with applicable data protection laws through standard contractual clauses and other approved mechanisms.
Questions About Privacy?
Our privacy team is available to answer questions and address concerns.